Complaints & Customer Care

If something has not gone as expected, contact Fix My Device with the repair reference, device model, date and a clear description of the issue.

How we review a complaint

We may need to inspect the device, review the repair record and confirm whether the reported issue relates to previous work. Providing photographs or a timeline can help where the problem is intermittent or damage is disputed.

Resolution

Where a problem is connected with our work, the appropriate remedy depends on the circumstances and applicable consumer rights. We will explain the outcome after review rather than promising a remedy before the fault is assessed.